Business Communication

This course will help staff unlock the secrets to business success by understanding workplace culture. You’ll learn how to use language and nonverbal communication to convey shared meanings in face-to-face and remote professional relationships.

You will learn techniques to effectively and succinctly articulate your business ideas to a diverse range of audiences to ensure they understand even the most complex concepts.

In this course, there will be a strong focus on business writing, active listening, and communicating your ideas effectively to a particular target audience.

We will discuss the impact of assumptions or bias that people may bring to workplace interactions. Learners will apply their knowledge by critiquing real-world business scenarios from the workplace.

Topics will also include:

• Best practices for written communication
• Conducting effective meetings
• Documentation and follow-up techniques
• Best practices for face-to-face, digital, and mediated communication

COURSE OUTLINE

1. Effective Communication
2. Styles of Communication
3. Processes of Business Communication
4. Modes of Business Etiquette
5. Effective Communication Principles

Effective Supervisory Skills

1. Supervisory Roles and Responsibilities
2. Principles of Good Leadership
3. Developing Team Communication and Cooperation
4. Developing Team Capacity
5. Delegating Work Duties
6. The supervisor as a motivator
7. Time Management
8. Decision Making and Problem Solving