Conflict and Resolution Management

COURSE OVERVIEW

Conflict is inevitable, we’ve all had conflict situations in the past and probably will have them in the future. This conflict resolution training will teach you or help you teach others how to more confidently deal with workplace conflict situations. Participants will discover how conflict situations can be turned around into opportunities, they will explore and practice a conflict resolution process to more successfully handle workplace conflict.

The aim of conflict resolution management training is to introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilize when managing conflict in the workplace. It should build on previous training, skills and knowledge of effective performance management.

COURSE OBJECTIVES:

By the end of this one-day training course, the participants will have:

• Defined confrontation and their role in managing conflict in the workplace to ensure they maximize individual and team performance
• Identified their preferred style(s) in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
• Demonstrated their skills in resolving conflict and confrontation
• Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts

COURSE OUTLINE

• Strategies for Handling Conflict in The Work Place
• Conflict Styles
• Process for Managing Conflict
• Influencing and Assertiveness Style
• Conflict Resolution Activities
• Action Planning and Reflection