Emotional Intelligence

COURSE OVERVIEW

The overall goal of this training program is to sharpen the emotional intelligence of participants in other to enhance their overall efficacy in the work place.

COURSE OBJECTIVES:

This training aims to equip Participants with the practical knowledge and specific criteria for improving individual participant’s emotional intelligence as well as having the concrete strategies for cultivating emotional intelligence in themselves and others.

By the end of this training, participants should be able to:

• Discuss how emotional intelligence impacts workplace interactions;
• Identify key emotional skills to a broad variety of workplace situations;
• Outline behaviors that derail success in the workplace;
• Recognize how to use Emotional Intelligence Skills to Create and Maintain Productive Workplace Relationships for effectiveness and service delivery;
• Demonstrate how emotional intelligence Promotes Strong Relationships and
• Apply Collaborative, Inclusive, and Creative Communication Practices.

COURSE OUTLINE

1. What is Emotional Intelligence
2. Skills in Emotional Intelligence
3. Social Management and Responsibility
4. Tools to Regulate Your Emotions
5. Gaining Control.
6. Business Practices
7. Making an Impact.