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ServiceNow's Realistic CIS-CSM Exam Questions with Accurate Answers Prepare You for Success

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ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) certification exam is designed to validate the skills and knowledge of professionals who specialize in the implementation of ServiceNow's Customer Service Management (CSM) module. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification exam assesses a candidate's ability to understand and implement the CSM module, including configuration and customization of the module, integration with other ServiceNow modules, and management of customer service processes.

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Vce CIS-CSM Format, CIS-CSM Valid Dumps Ppt

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q178-Q183):

NEW QUESTION # 178
If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)

A. Zboot the instance
B. Disable the Case Interceptor
C. Remove the Demo Data via a HI Request
D. Clone back to this instance from a valid instance

Answer: C,D

Explanation:
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/use-consumer-service-portal.html

NEW QUESTION # 179
Which of the following is a condition for matching rules?

A. Assignment
B. Switching
C. Agent domain
D. Specific case attributes

Answer: A

NEW QUESTION # 180
What module is used to create Case Record Producers?

A. Case Record Producers
B. Maintain Records
C. Edit Records
D. Record Producers

Answer: D

NEW QUESTION # 181
Information about a customer's service contract is found in Knowledge.

A. False
B. True

Answer: A

NEW QUESTION # 182
What can a person assigned with the customer role access on the customer service portal by default? (Choose three.)

A. Social profiles
B. Related parties
C. Cases
D. Assets
E. Sold products

Answer: C,D,E

NEW QUESTION # 183
......

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