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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q45-Q50):

NEW QUESTION # 45
What is the key technical advantage of using an "API-first" architecture in modern AICC solutions?

A. It eliminates the need for a SIP trunk.
B. It simplifies integration with third-party systems and enables the creation of custom applications.
C. It makes the IVR prompts sound clearer.
D. It reduces the cost of hardware.

Answer: B

NEW QUESTION # 46
Which factor is most critical when designing the user experience (UX) for the IVR self-service system?

A. The IVR should never transfer the caller to an agent.
B. The background music should be popular songs.
C. The voice of the recorded prompts should be very friendly.
D. The number of options should be minimized, and the menu structure should be logical to avoid caller frustration.

Answer: D

NEW QUESTION # 47
In AICC reporting, what is the significant difference between "Service Level" and "Service Level Target"?

A. Service Level applies to emails, and Service Level Target applies to calls.
B. Service Level Target is managed by the IVR, and Service Level is managed by the ICD.
C. Service Level is a historical calculation, while Service Level Target is a goal set in the configuration.
D. They are identical terms.

Answer: C

NEW QUESTION # 48
In the context of AICC, what does "ACD" stand for?

A. Automatic Call Distributor
B. Automated Call Director
C. Audio Codec Device
D. Agent Call Desk

Answer: A

NEW QUESTION # 49
What does the term "codec" refer to in the context of AICC voice communications?

A. A type of database used for storing recordings.
B. A device for connecting to the PSTN.
C. An algorithm that compresses and decompresses digital audio data.
D. A protocol for call control.

Answer: C

NEW QUESTION # 50
......

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