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100% Pass Quiz 2025 Genesys GCX-SCR–Efficient Valid Test Fee

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Genesys GCX-SCR Exam Syllabus Topics:

Topic
Details

Topic 1

Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.

Topic 2

Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.

Topic 3

Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.

Topic 4

Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.

Topic 5

Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.

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Genesys Cloud CX: Scripting Certification Sample Questions (Q39-Q44):

NEW QUESTION # 39
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

A. Rooms
B. Roles
C. Workgroups
D. Groups

Answer: B

Explanation:
In Genesys Cloud CX, Roles are used to ensure that people within your organization have the rights and permissions they need to perform their tasks. Roles are collections of permissions that can be assigned to users, determining what actions they can perform within the system. For example, a role might allow a user to manage queues, configure scripts, or view analytics. By assigning the appropriate roles to users, administrators can control access and maintain security within the organization.
References:
* Genesys Cloud CX Roles and Permissions Documentation.

NEW QUESTION # 40
Which dialing mode dials multiple contacts once an agent becomes available?

A. Agentless
B. Predictive
C. Power
D. Progressive

Answer: B

Explanation:
The Predictive dialing mode in Genesys Cloud CX is designed to dial multiple contacts at once before an agent becomes available. This mode predicts when an agent will become available and starts dialing in advance to maximize agent talk time and minimize idle time. By calling multiple contacts simultaneously, it ensures that an agent is almost always engaged, improving campaign efficiency and throughput.
This dialing mode is particularly effective in large-scale outbound campaigns where maximizing contact rates and minimizing downtime is critical.

NEW QUESTION # 41
Which of the following correctly shows how an outbound contact's first name displays in a preview mode?

A. Hello {Outbound.EirstName>
B. Hello (Outbound.RrstName
C. Hello [Outbound.EirstName]
D. Hello {{Outbound.OrstName}}

Answer: D

Explanation:
The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.

NEW QUESTION # 42
Once you create a custom field on your profile, it cannot be deleted from the Admin interface.

A. False
B. True

Answer: B

Explanation:
In Genesys Cloud CX, once a custom field is created on a user's profile, it cannot be deleted via the Admin interface. This restriction ensures that profile data integrity is maintained and that data linked to custom fields is not accidentally lost or compromised. While you can update or modify custom fields, deleting them entirely from the admin interface is not an option.

NEW QUESTION # 43
Select the correct tab to add multiple pages to your script.

A. 0
B. 1
C. 2
D. 3

Answer: C

Explanation:
To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number 3 in the provided image. This tab provides access to the components and functionalities needed to manage and navigate between different pages within a script.
This is essential for creating scripts with complex flows that require the user or agent to navigate through multiple stages or sections within a single interaction.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 44
......

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